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At Afrikasta Suoraan Ovelle Oy (Business ID: 3479951-9), accessible from www.ffafrica.fi, one of our main priorities is your privacy. This Privacy Policy applies to www.ffafrica.fi ("Site") which is owned solely by Afrikasta Suoraan Ovelle Oy. The Site by definition for this agreement includes our Service application(s) via internet access, mobile and smartphones, tablets, or any other technology that allows you to access the Service, which exists presently or in the future. This privacy policy describes how Afrikasta Suoraan Ovelle Oy collects and uses the personal information you provide on our Site as well as available options to you regarding our use of your personal information and how you can access and update your personal information. We're dedicated to protecting our customers' security and privacy. This Privacy Statement details the personal information we collect about you, with whom it is shared with, and how you [the Service user] can direct us not to share certain information with certain parties. "Personal Information" refers to information such as but not limited to name, phone number, and email that can be used to identify an individual. Read this Privacy Policy in its entirety before signing up for an account for use of the Service. Please note that certain sections may apply differently to residents of different jurisdictions. If there are any updates to our privacy policy or statement we will notify you by email to the email address you specified in your account. It is recommended that you periodically review this page for the latest information.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Afrikasta Suoraan Ovelle Oy. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
Afrikasta Suoraan Ovelle Oy follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
You may consult this list to find the Privacy Policy for each of the advertising partners of Afrikasta Suoraan Ovelle Oy.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our website, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Afrikasta Suoraan Ovelle Oy has no access to or control over these cookies that are used by third-party advertisers.
Afrikasta Suoraan Ovelle Oy Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Afrikasta Suoraan Ovelle Oy does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Company Information:
Afrikasta Suoraan Ovelle Oy
Business ID: 3479951-9
Pertunkatu 3 D 47
20720 Turku, Finland
These terms and conditions outline the rules and regulations for the use of Afrikasta Suoraan Ovelle Oy Website, located at www.ffafrica.fi.
Never share your username and password with anyone. Immediately notify the Afrikasta Suoraan Ovelle Oy team if your account gets compromised, your username or password gets stolen, or someone uses your account without your permission. Afrikasta Suoraan Ovelle Oy will periodically update its terms and conditions to reflect policy and legal changes without any prior notice to you. Unless otherwise specified, those changes will immediately take effect and shall become part of this agreement and be binding on you beginning on the day they are posted. We will inform you of any new terms and conditions that may be added or amended in the future. By continuing to access or use Afrikasta Suoraan Ovelle Oy's services, you will be deemed to have agreed to accept and be bound by any modifications to this Agreement.
1.1 By signing up for, accessing, or using the products, services, content, features, technologies, or functions offered through our website www.ffafrica.fi or our network of third-party partners (the "Network") (collectively, our "Services"), you agree to our Terms &Conditions and our Privacy Policy. Please do not use our Services if you do not agree to be bound by these terms. In that case, you must exit the Website, and not access our Services through any other platform.
1.2 The Terms and Conditions listed below govern the access and use of our website that enable you to purchase groceries and food. (https://www.ffafrica.fi/terms)
1.3 In the present Terms and Conditions, the terms "we," "us", and "our" refer to Afrikasta Suoraan Ovelle Oy and "you", "your" refer to any person who accesses and/or uses the Service, whether in their capacity as Senders, Recipients, or visitors to this website.
1.4 The Terms and Conditions may change from time to time, but changes will only be effective from the The date they are made will not change the terms on which you previously used the service.
1.5 It is essential that you understand that access and use of our service are conditional on your acceptance of present Terms and Conditions.
When we say "you," "Customer," "Sender," and "User," we are referring to the individual that has registered to Afrikasta Suoraan Ovelle Oy's Services and is giving consent to the terms outlined in this section. When we say "us," "we," and "Company," we are referring to Afrikasta Suoraan Ovelle Oy (Business ID: 3479951-9) and any of our subsidiaries or affiliates.
3.1 As a fully regulated institution and with the purpose of providing the Service, we are bound by the legal requirements to obtain, verify and record information about our customers. Therefore we may request from you or consult any legal sources to obtain your personal data when offering the Service to you.
3.2 Your personal information will be treated and processed securely and strictly in accordance with applicable laws and regulations.
3.3 We may disclose customer information if we are required to do so by law, by court order, by any statutory, legal or regulatory requirement, by the police or any other competent authorities in connection with the prevention or detection of crime or to help combat fraud, money laundering, and terrorism financing. We may also report suspicious activity to appropriate competent law enforcement or government authorities.
3.4 For more details and information regarding confidentiality, privacy, and security, please refer to our Privacy Policy.
4.1 If you have any problems using our online and mobile services or need to dispute a transaction, please contact us via phone at +358 40 7619000 or via our email; [email protected]
4.2 You are eligible for a full refund if you cancel a transaction within 30 minutes, provided the money hasn't been deposited in the beneficiary’s account or picked up by the beneficiary.
4.3 If your request for a refund is for a transaction more significant than 30 minutes, you are entitled to a full refund within ten (10) business days unless one of the below occurs: i. FFA or its agents have a reason to believe unlawful or criminal activities have occurred, may occur, or are occurring. At this point, we will report all undetected criminal activities to the appropriate FINLAND government agency. ii. Monies have already been transferred, and the entire order has been delivered. iii. FFA is otherwise prevented by law from making a refund. You can cancel transactions on our website or mobile app. We will credit all refunds to the same payment instrument used to fund the transaction and in the same currency. No exceptions are to be made during the refund process.
4.4 You have a right to dispute errors in your transaction. If you think there is an error, contact us within 60 minutes and provide your name, contact information, the delivery address, order number, date of transaction, as well as why you believe there has been an error. FFA will determine whether an error occurred and will reply to you within 90 days. If FFA was at fault, you will be entitled to a full refund or to your order, provided free of charge. If no error occurred or FFA was not at fault, you will receive a written notice including the information that FFA relied on to make that determination. FFA shall not be liable to you for any loss resulting from FFA’s inability to cancel or refund a Remittance Payment.
5.1 By using the Service, you warrant that you are at least 18 years old and that you have a legal capacity to enter into legally binding contracts.
5.2 We reserve the right, at any time, to terminate or suspend your access to the Service without prior notice if (but not limited to): .You use the Service or attempt to use it for any Prohibited Purpose; .You attempt to place orders from an account that does not belong to you; .You have provided us with false evidence of your identity or you keep failing to provide us with true, accurate, current, and complete evidence of your identity or details regarding transactions; .You attempt to tamper, hack, modify, overload, or otherwise corrupt or circumvent the security and/or functionality of the Website and/or the Application or to infect it with any Malicious Code; You are in breach of these Terms and Conditions;
6.1 In the event that you submit a transaction for which Afrikasta Suoraan Ovelle Oy incurs NSF (Non Sufficient Funds) charges or other similar expenses, you agree to reimburse Afrikasta Suoraan Ovelle Oy for all and any such fees, charges, and expenses. Each occurrence of an NSF will result in a €10.00 NSF Fee. Fees due to us can be collected when incurred, or may be deducted from the principal amount of your next or future transaction. Afrikasta Suoraan Ovelle Oy reserves the right to collect NSF Fees from any of the Payment Instruments (which may include one or more bank account, debit card) that you have linked to your account, in accordance with this Agreement.
This Site, including all text, graphics, logos and images, as well as all other Afrikasta Suoraan Ovelle Oy copyrights, trademarks, service marks, products and service names are the exclusive property of Afrikasta Suoraan Ovelle Oy and may not be used for any purpose without express written permission from Afrikasta Suoraan Ovelle Oy.
Afrikasta Suoraan Ovelle Oy has zero tolerance for any criminal, fraudulent, money laundering, and funding of terrorist activities. We will report anyone suspected of financial crimes to the appropriate Finnish authorities. Please restrict the use of Afrikasta Suoraan Ovelle Oy's services to only people you know. This includes friends and families.
You agree to indemnify Afrikasta Suoraan Ovelle Oy and their affiliates from any and all third-party claims, liability, damages, expenses and costs (including, but not limited to, reasonable attorneys fees) caused by or arising from your use of the Service, your violation of these terms, and/or your infringement of any intellectual property or another right of anyone.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OF WARRANTY. AFRIKASTA SUORAAN OVELLE OY EXPRESSLY DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
By placing an order on the Site to utilize the Service, you are offering to purchase the selected products. Our acceptance of the offer occurs at the time we deliver your order to you at pickup at our local store. We will send you an electronic communication acknowledging receipt of your order, including the items and quantities you selected, and an SMS UPDATE.
No minimum purchase is required to use the Service.
We reserve the right to limit the quantity of a product you select. Where possible, limitations will be stated on our Site.
14.1)You will be notified at that time whether any items were not available and whether substitutions have been made. You can reject substitutions at that time by notifying us. We will deliver the product within a reasonable period, no later than 25 days.
14.2) Home Delivery.Your order will be selected and packed by us and picked up by one of our delivery Staff or third-party contractor, who will deliver it to your designated delivery address. If there are substitutions or unavailable items in your order, your receipt, presented to you by the delivery service, will reflect any substitutions or unavailable items.
14.3) Attended Delivery.For orders delivered to your home that include products that can only be purchased by adults, such as alcoholic beverages or tobacco products, a person of legal age must be present to receive the order. A signature and age verification documentation will be required. For home delivery, if no one is present when delivery is attempted and access to your doorstep is not available, the order will be returned to us and a credit issued.
14.4) Unattended Delivery. Most orders shipped or delivered to your home can be delivered without needing a signature. Deliveries are made to the doorstep of the address you provide. Access to the doorstep is required. If you select some items for pickup and some for delivery, you will be charged multiple service charges – one for each method of delivery.
14.5 Loss or Damage. For unattended Delivery orders we are responsible for loss of damage to the products to be delivered up until the time they are deposited at your doorstep. Once they have been delivered, you are responsible for protecting the shipment. For example, we are not responsible if the delivered products are stolen from your doorstep after we make delivery.
If you order an item that is more than 20kg, you will be charged based on the actual weight of the product packed for your order. We will match your desired product weight as best we can. Where we cannot be exact, we will by providing slightly more, not less, product weight than you ordered.
While we try to update our Site when products are unavailable or in limited supply, we cannot guarantee that the product you order or the quantity you order will be in stock and available when your order is processed. We may revise and discontinue products at any time and are not responsible for typographical errors or misprints. When you place your order, you will be given the opportunity to choose preorder products that means that a product is temporarily out of stock or limited in quantity. If the quantity you ordered is unavailable, we may elect to provide the available quantity and give a time limit to deliver the rest. This may increase the cost of delivery.
Please note that when you place your order, you will see an estimated total at checkout. The posted online prices reflect the product price on the day you place your order. As previously stated in Paragraph 5, some prices may change between the time you place your order and the time we process it for delivery or pickup. For instance, if an item is offered on a temporary discount when you place your order and the discount period ends before we process your order, you will be charged the regular, non-discounted price. If your selected item goes on sale after you place your order and is still on sale on the date your order is processed for delivery or picked up, you will be charged the sale price. If you order a product sold by weight, we will estimate the price at checkout but will charge you the price based on the actual weight of the item selected. If you permit us to substitute products for items you have selected that are not available, you will be charged according to the substitution policy above. Sales taxes and government fees(such as bottle deposits or bag fees, if applicable) are not shown in the estimated total at checkout but will be shown on your final receipt at pickup or delivery, as applicable.
we will charge your payment card for your purchase. The final price will reflect price adjustments for discounts, substitutions, shipping charges and government fees (such as bottle deposits, bag fees, etc. if applicable).
If any product in your order for which you have paid is missing from the items you received, please contact us. Provide your order number, the address, and the telephone number of which appears on the receipt you receive with your order and/or by email; items will be made available to you for pickup or will be delivered to you instead of offering you a refund. In case of a refund, Refunds will be credited to the payment card used to purchase the order.
We offer refunds or exchange. If you discover a problem after you receive your order, you can return any wrong or unacceptable item directly to us or contact us by phone at +358 40 7619000 or send us a message using our contact page on the website.. Proof of purchase may be required. We reserve the right to refuse returns for expired or consumed items, where abuse or fraud is suspected and/or if prohibited by applicable law.
If you have questions or you’re not 100% satisfied with your order, please call our Customer Service line at +358 40 7619000, Monday through Friday, 8:30 am to 6:00 pm, and Saturday and Sunday, 10:00 am to 5:30 pm except for public holidays.
Contacting you. When you register for the Service, we require that you provide a valid and current email address and/ or telephone number. You authorize us to contact you through auto-dialed or recorded voice technology, using that email address or any telephone number you provide in connection with your account regarding any of your orders or the associated delivery or in case of suspected fraud. We may also contact you if your delivery is delayed or otherwise impacted by inclement weather or circumstances beyond our control. Contacting Us. You can contact us at +358 40 7619000, Monday through Friday, 8:30 am to 6:00 pm EST, and Saturday and Sunday, 10:00 am to 5:30 pm, except on federal holidays. You can also contact us using our email address: [email protected]
23.1 RESOLUTION OF CLAIMS OR DISPUTES. Any claim or dispute between you and Afrikasta Suoraan Ovelle Oy arising out of or relating in any way to the Terms, the Service, your purchase of the products, or your use of the products must be resolved through final, binding arbitration. This arbitration obligation applies regardless of whether the claim or dispute involves a warranty, tort, fraud, misrepresentation, product liability, negligence, violation of a statute, or any other legal theory.
23.2 WAIVER OF RIGHT TO BRING CLAIMS IN COURT AND TO HAVE THEM HEARD BY A JUDGE AND JURY. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE THE RIGHT TO BRING A LAWSUIT IN COURT BASED ON ANY CLAIMS OR DISPUTES AS DESCRIBED IN PARAGRAPH 19.1 ABOVE, AND TO HAVE SUCH A LAWSUIT RESOLVED BY A JUDGE OR JURY.
23.3 LIMITATION OF LEGAL REMEDIES. All arbitrations under the Terms shall be conducted on an individual (not a class-wide) basis and an arbitrator shall have no authority to certify a class or award class-wide relief. You acknowledge and agree that with regard to any claims hereunder, you may not seek to, and an arbitrator or court may not join or consolidate your claims with any other similar claims, and you agree you will not proceed in any court or arbitration proceedings as a representative of others, join in any court or arbitration proceedings brought by any other person, and understand that you may not be included as a member of any class that may be certified by a court or arbitrator.
23.4 ARBITRATION PROCEDURES. Before commencing any arbitration proceedings under the Terms, you must first present your claims or disputes to Afrikasta Suoraan Ovelle Oy by calling +358 40 7619000 and asking for the customer service department and allow us the opportunity to resolve claims or disputes. If your claims or disputes are not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the Terms. The arbitration of any claims or disputes hereunder shall be conducted in Turku, Finland.
23.5 ATTORNEYS FEES. You acknowledge and agree that each party shall pay the fees and costs of its own attorneys, experts, and witnesses incurred in connection with any arbitration or court proceeding between the parties notwithstanding any prevailing parties' attorneys’ fees provision a part of any the statute under which you may bring a claim.
You agree to comply with all applicable laws and regulations of Finland. You agree and represent that you are buying for personal use only, not for resale.
Company Information:
Afrikasta Suoraan Ovelle Oy
Business ID: 3479951-9
Pertunkatu 3 D 47
20720 Turku, Finland
Phone: +358 40 7619000
Email: [email protected]
